Privacy policy

Last updated: 28 September 2026

In this privacy policy, BergVoll GmbH (“we”) explains how it processes personal data: on bergvoll.ch, when we contact companies for business purposes (B2B), when you contact us by email or form, when you visit our website bergvoll.com and its subdomains, and in the training app fitness.bergvoll.ch. The Swiss Federal Act on Data Protection (FADP/DSG) and the Data Protection Ordinance (DPO/DSV) apply. We name our service providers by category, together with the countries in which they process data (sections 8 and 9).

1. Controller

BergVoll GmbH
P.O. Box 220
6312 Steinhausen
Switzerland

Postal address: BergVoll GmbH, Postfach 220, 6312 Steinhausen, Switzerland
Business identification number (UID): CHE-363.393.907
Email: juan.otero@bergvoll.ch
Phone: +41 78 344 90 17

For data protection matters, please write to this email address, ideally with the subject “Privacy”. Further company details are in the legal notice.

2. Website bergvoll.com

Hosting and visitor statistics

bergvoll.com runs on the platform of an external hosting provider (Ireland and USA). When you open a page, the provider processes technically necessary data such as your IP address, date and time, the page requested, the referrer URL and details of your browser and operating system, in order to deliver the website, protect it against attacks and keep it running reliably. Some images, fonts and scripts are loaded from its servers; it also measures technical page load times.

The provider’s visitor statistics show us which pages are viewed and how often. For this, the provider processes, among other things, your IP address, browser details (user agent), the page viewed and the referring page, time, browser language, country and, if you are logged in to the platform, your ID there. According to the provider, logs containing IP addresses are kept for 28 days. We only see aggregated figures and no IP addresses.

Translation

bergvoll.com is written in English. All pages include a translation widget from a provider in the USA, which receives your IP address and browser details. If your browser is set to German, French, Italian, Spanish, Portuguese or simplified Chinese, the widget automatically translates the pages into that language; it does the same if you choose a language yourself. For this, the page text is sent to a machine translation service (Ireland and USA), which also receives your IP address and browser details. The widget stores in your browser’s local storage which language you have chosen and whether the automatic language selection has already taken place.

Contact form

If you use our contact form, we process the details you enter: name, company, email address, phone number, country, topic, subject and message. Required fields are marked in the form. The details are stored in the website’s database at the hosting provider and sent to us by email. We use them only to answer your enquiry and to handle any business relationship.

The phone number field pre-selects the country code automatically. To do so, it evaluates the time zone and language settings in your browser and asks the bergvoll.com server for the country associated with your IP address. For this query, your IP address may be sent to a geolocation service in the USA. This query already takes place when you open the contact page, even if you do not submit the form. Your browser keeps the resulting country code for the current session.

Comments, likes and subscriptions

Below blog posts, the platform offers comments, likes and a subscription to new posts. If you comment, your name, email address, website (if given), the comment, the time and your IP address are stored. Comments are checked for spam automatically. Profile pictures are shown by an avatar service of the platform, using a check value (hash) derived from your email address. Likes require an account with the platform, to which the platform’s own privacy policy applies. If you subscribe to posts, the platform stores your email address to notify you of new posts; every notification contains an unsubscribe link.

Cookies and browser storage

We do not set any cookies for advertising purposes ourselves. The platform may set technically necessary cookies, for example when you write a comment or are logged in there. In addition, the translation widget keeps the chosen language and the contact form keeps the resulting country code in your browser’s storage (see above). You can delete or block cookies and stored data in your browser at any time.

3. Subdomains of bergvoll.com

Our product sites evoo.bergvoll.com, matcha.bergvoll.com, robotic-solutions.bergvoll.com and gecko.bergvoll.com, as well as an internal application, are built with a web application platform. The provider is based in Israel; a company in the USA processes the data on its behalf and uses further sub-processors in the USA and in Israel (among others for hosting, data storage, email delivery, statistics and logging). The sites sit behind a network for delivery and protection against attacks (USA).

When you visit, technically necessary data is processed (including your IP address, browser details and the page requested). The platform records page views and the length of your visit for statistics and stores a random session identifier in your browser’s local storage for this purpose. Fonts are loaded from an external font service (Ireland and USA), which receives your IP address.

Some product images are loaded directly from servers of the manufacturers or their service providers, and one image and one video from a cloud storage service in the USA. The operators of these servers receive your IP address and browser details. They may also be located in countries that do not provide an adequate level of data protection.

On evoo.bergvoll.com and robotic-solutions.bergvoll.com you can write to us using a form. Your details (name, email address and message, and on robotic-solutions.bergvoll.com also your company) are processed via the platform and sent to us by email. On the other sites, the contact buttons open your own email program with a message to info@bergvoll.com.

robotic-solutions.bergvoll.com also contains a link to WhatsApp. If you write to us via WhatsApp, we receive your phone number, your profile name and your message. WhatsApp’s own privacy terms apply to your use of WhatsApp.

4. bergvoll.ch: personal pages, samples, meetings and unsubscribing

bergvoll.ch is a domain of BergVoll GmbH. We use it for business outreach; we send our outreach emails from personal addresses on bergvoll.ch (section 7). bergvoll.ch itself only hosts personal pages for business contacts, an unsubscribe page, the legal notice and this privacy policy. The home page and all other addresses redirect to our website bergvoll.com. The training app at fitness.bergvoll.ch is described in section 5.

Personal pages

When we write to you, the email may contain a link to a personal page for your company (bergvoll.ch/p/… with a random identifier). The page shows your company’s name, short notes from our research in public sources on why we thought of your company, details of our product and your contact person at BergVoll (name, position, email address and phone number). In the form for a tasting at your premises, your company’s business address is pre-filled. The page can only be reached via the personal link and is blocked for search engines. There you can request a sample, book a meeting or decline further contact directly.

Because the link is personal, we can attribute the following events to your company or to you as the contact person. For each event we store the time and a rough indication of browser and device type (e.g. “Chrome, desktop”):

• Page view: several views within 30 minutes count as one. Automatic link checks by email security systems are recorded separately. Once you decline further contact on the page, we no longer record views of that page and delete its content on bergvoll.ch; the link then only shows the confirmation of your unsubscribe.
• Sample request: name, company, delivery address, requested quantity or format, and your note.
• Meeting booking: chosen time slot and type of meeting (tasting at your premises or video call), name, email address, for a tasting at your premises the address (pre-filled with your business address), phone number (optional) and topic (optional).
• Unsubscribe: how you declined further contact (on the personal page, on the unsubscribe page or via the unsubscribe function of your email program).

We use this information to handle your request or booking, to decide whether and when to follow up, and to honour an unsubscribe promptly. If you unsubscribe in another way, for example by replying to our email, we withdraw your personal page; it is then deleted from bergvoll.ch. This is done manually; until then the page remains accessible.

Unsubscribe page

At bergvoll.ch/abmelden/… you can decline further contact; depending on your email program, its unsubscribe function also leads there. The unsubscribe only takes effect once you confirm it on the page or your email program explicitly triggers it. We store only the random identifier from the link, the time, how you unsubscribed and the rough browser indication; only our CRM knows which email to you the identifier belongs to.

What we do not record

Apart from the events listed, we only store counters on bergvoll.ch that limit the number of requests via the forms (without form details; they expire after a few hours and are then deleted during clean-up), and technical error messages without IP addresses and without the identifier from the link, which the operator of bergvoll.ch (section 8) keeps for 3 days. The pages on bergvoll.ch set no cookies, use no JavaScript, load no third-party content and contain no analytics or tracking tools. We store neither IP addresses nor the full browser identification string, and we keep no access logs of our own.

Operation

bergvoll.ch is operated by a provider of cloud and network services based in the USA; the domain’s DNS and redirect are also handled by this provider. The data is kept in a database of this provider whose storage location is restricted to the EU. To deliver the pages and protect them against attacks, the provider also technically processes your IP address and may set a technically necessary security cookie for this purpose. We regularly take over the form details into our CRM (every five minutes while it is running) and then delete them on bergvoll.ch. If a meeting takes place online, you receive the link to the video call on the page or by email. During the call, the provider of the video service processes the data needed for it, e.g. name, image and sound, and technical connection data such as the IP address (section 8).

5. Training app fitness.bergvoll.ch

At fitness.bergvoll.ch we provide a training app. It works without a user account with us; you set up your profile and PIN only on your device. Everything you enter in the app stays in the local storage (localStorage) of the browser on your device; it is not transmitted to us and we have no access to it. So that the app also works offline, your browser also keeps the app files in its cache. The app sets no cookies, contains no analytics or tracking tools and does not load its font from third parties but from fitness.bergvoll.ch itself. You can delete the stored data at any time by deleting the site data of fitness.bergvoll.ch in your browser.

The app is delivered by the same provider of cloud and network services as bergvoll.ch (USA). When you open it, the provider, as the host, processes technically necessary access data such as your IP address, the time and browser details in order to deliver the app and protect it against attacks; for this purpose it may set a technically necessary security cookie.

The “Video ansehen” (watch video) button opens a YouTube search in a new tab. Google (YouTube) receives the search term as well as your IP address and browser details; from then on, Google’s privacy terms apply. If you add your own link to an image or video for an exercise, your browser loads the file directly from that address. Voice input uses your browser’s speech recognition and only starts when you tap the microphone. Depending on the browser, the recording is sent to the browser provider for this purpose; in Google Chrome, to Google servers. We do not receive search terms or recordings.

6. Contact by email

When you write to us or we write to you, we process the details in the messages (e.g. name, email address, company, position, content) to answer the enquiry and to handle any business relationship.

• Addresses on bergvoll.ch (section 7): these emails and the replies to them run through an email and office software service based in Ireland, which may also process the data in the USA and in other countries (section 9). Our CRM sends the emails via this service’s programming interface and reads the replies from the mailbox in order to match them to the right contact.
• Addresses on bergvoll.com (e.g. info@bergvoll.com): these emails run through an email provider in Switzerland, which stores the data in data centres in Switzerland.

7. Business outreach (B2B)

We contact companies in Switzerland, in particular in hospitality, catering, retail and wholesale, individually and selectively when our products may be of interest to them – usually by email, occasionally also by phone. Wherever possible, we write to the person responsible for this within the company (e.g. the owner, the head chef or purchasing), otherwise to a general company address (e.g. info@). As a rule, we contact only one person per company.

Who writes to you

Our outreach emails come only from personal addresses on bergvoll.ch. They belong to partners of BergVoll GmbH who are members of its management. As a rule, each company receives all our emails from the same address, and every email states who is writing to you. All addresses run through a shared mailbox of BergVoll GmbH (section 6), which also receives all replies.

What data

• first and last name, and position or role in the company
• business email address (with the result of its verification) and business phone number, and where applicable the link to a public professional profile
• company, industry, business address and business identification number (UID), and our notes on the company from research in public sources
• source of the information (e.g. link to the website) and date collected
• history of the contact: the sender address responsible, date and content of messages, replies, events on bergvoll.ch (section 4), sample requests, meetings and any objection

Where the data comes from

We use publicly available sources:

• company websites
• the commercial register (Zefix), the UID register and the Swiss Gazette of Commerce (Schweizerisches Handelsamtsblatt, SHAB)
• OpenStreetMap and open government data (company locations)
• occasionally public phone directories
• research services for business contact details: they find and verify business email addresses from public sources and can derive addresses from a company’s usual address pattern. We only use such derived addresses if the verification confirms them as valid.
• public professional profiles (name and position)
• media reports, e.g. in newspapers, trade media and restaurant guides
• the companies’ own presence on social networks

If you write to us or fill in a form, the details come from you. In addition, we use details from our earlier outreach, including outreach through a former service provider (company, contact person, email address, date and any reply). On request, we will tell you where your address comes from (section 11).

Purpose

We use this data only to contact you individually, as a contact person of your company, about our products, to handle your replies, sample requests and meeting requests, to honour an objection and to avoid writing again to companies we have contacted recently. We do not sell data or pass it on to third parties for advertising.

How we proceed

• Every outreach email is researched and written individually. Before it is sent, a person approves it individually and in full.
• Our outreach emails are plain text without images, attachments or tracking pixels; we do not record whether you open an email. If an email contains a link, it leads to bergvoll.ch or bergvoll.com.
• If we receive no reply, we send the same address at most one reminder per outreach, no earlier than seven days after the first email. Once you reply, we only write to you personally.

Software and AI assistance

To research public information about companies, to draft texts and to sort incoming replies (e.g. interest, question or unsubscribe), we use software from a provider in the USA, including artificial intelligence. This may involve the contact person’s name, position, business email address and company, the content of your replies and public information about the company; these details are processed in the USA (sections 8 and 9). The software does not send or approve anything: a person reviews every email before it is sent, outreach emails individually and in full. Only after this approval does our CRM send them individually and at staggered times. Whether and how we contact you is decided by a person.

Where we keep the data

We keep the data in our own CRM application, which runs locally on one of our work computers in Switzerland, where its database is also stored. We store backup copies of the database (at most one per day) with a cloud storage service (Ireland and USA). We only transmit data as far as necessary for the respective purpose: for sending and receiving our emails (section 6), for finding and verifying business email addresses, for the personal pages on bergvoll.ch (section 4) and for software and AI assistance.

Unsubscribing and suppression list

You can decline further contact at any time, easily and free of charge:

• with a short reply “Unsubscribe” (or any other clear refusal) to one of our emails;
• via the unsubscribe function of your email program; depending on the program, it sends us an unsubscribe email or opens our unsubscribe page at bergvoll.ch/abmelden (section 4);
• directly on your personal page on bergvoll.ch.

Our CRM recognises unsubscribes and blocks the email address concerned promptly; after that we no longer write to your company. If you unsubscribe via bergvoll.ch, we also block your company’s domain. Emails to your company that have already been prepared are discarded, and the CRM checks the suppression list again before every send. We treat a refusal (e.g. “no need”) like an unsubscribe. An unsubscribe applies to all our products. In the suppression list we keep only a minimal record (email address or domain, date and reason) so that we do not contact you again (section 10).

Legal basis

We process this data on the basis of our overriding private interest in contacting companies for business purposes (Art. 31 para. 1 FADP). The data consists of professional contact details that you or your company have made publicly available or that relate to your professional role. Our outreach emails state the actual sender and explain how you can decline further contact easily and free of charge. Where the EU General Data Protection Regulation (GDPR) applies in an individual case, we rely on our legitimate interest (Art. 6(1)(f) GDPR).

8. Recipients and processors

We use service providers in the following categories. They process personal data on our behalf or, where they also process data for their own purposes (e.g. for users’ own accounts or research services), under their own responsibility. The countries in which they mainly process the data are given in brackets (section 9):

• Hosting provider of bergvoll.com (Ireland, USA): hosting, visitor statistics, spam protection, profile pictures, comments, likes and subscriptions (section 2).
• Translation services (USA; machine translation Ireland and USA): translation widget on bergvoll.com (section 2).
• Geolocation service (USA): the country associated with your IP address for the phone field in the contact form on bergvoll.com (section 2).
• Web application platform (Israel, USA) with sub-processors in the USA and in Israel, and a font service (Ireland, USA): subdomains of bergvoll.com (section 3).
• Manufacturers and their service providers, and a cloud storage service (USA), whose servers deliver product images or a video on the subdomains (section 3).
• Provider of cloud and network services (USA; bergvoll.ch database in the EU): DNS and redirect of bergvoll.ch, operation of the pages on bergvoll.ch, delivery of the training app fitness.bergvoll.ch and protection against attacks (sections 4 and 5).
• Email and office software (Ireland, USA): email service for our addresses on bergvoll.ch – sending, receiving and storage (section 6).
• Email provider (Switzerland): email service for our addresses on bergvoll.com (section 6).
• Video conferencing service: meetings by video call (name, image and sound, and technical connection data of the participants).
• Cloud storage service (Ireland, USA): backup copies of our CRM database, and storage and synchronisation of our working files.
• Software and AI service (USA): research, drafting texts and sorting replies (section 7).
• Research services for business contact details (USA, servers partly in Belgium): finding and verifying business email addresses and contact details (section 7); they process the data under their own responsibility.

Beyond this, we only disclose personal data where the law requires it or where it is necessary to handle a business relationship (e.g. to logistics partners for shipping a sample, or to our fiduciary).

9. Disclosure abroad

Some of our service providers process data outside Switzerland, in particular in Ireland, Belgium and other EU/EEA states, in Israel and in the USA. The providers of cloud, network and email services also operate data centres in many other countries worldwide (the bergvoll.ch database is located in the EU).

According to Annex 1 of the Data Protection Ordinance (DPO), the EU/EEA states and Israel provide an adequate level of data protection. Recipients in the USA provide adequate protection if they are certified under the Swiss-U.S. Data Privacy Framework; this applies to the web application platform and its hosting provider, the provider of cloud and network services, the provider of the email and office software (which also operates the font service and the machine translation) and the cloud storage service for our backups. For one of the research services, the European Commission’s standard contractual clauses recognised by the Federal Data Protection and Information Commissioner (FDPIC) serve as safeguards (Art. 16 para. 2 let. d FADP). According to its own information, the hosting provider of bergvoll.com also bases transfers to the USA on standard contractual clauses; according to our service providers, their terms provide the same for sub-processors and data centres in countries without an adequate level of data protection.

There is no such safeguard for the following recipients in the USA: the software and AI service (section 7), one of the research services, and the translation widget and the geolocation service on bergvoll.com (section 2). For the servers from which product images and the video on the subdomains are loaded (section 3), we cannot reliably determine the country. In these cases, data may reach a country without an adequate level of data protection. With research services, we only enter names that the person concerned has made generally accessible as professional information without expressly prohibiting processing (Art. 17 para. 1 let. e FADP).

10. Retention

• B2B contact data: if we receive no reply within 12 months of the last contact, we delete the data. For this purpose we review our records at least once a year; the data is deleted at the latest at the first review after these 12 months have passed. We delete your personal page on bergvoll.ch at the latest together with the contact data.
• Objection: if you do not want any further messages, we promptly block your email address or your company for any further contact. We keep a minimal suppression record (email address or domain, date and reason) indefinitely so that we do not contact you again. We delete the other details promptly on request, otherwise at the next review after 12 months have passed since your objection.
• Data on bergvoll.ch: we delete form details on bergvoll.ch as soon as our CRM has taken them over. We delete the other records of the events there (identifier from the link, type, time, rough browser indication) after 180 days, or earlier once the personal page has been deleted; booked meetings (time slot and type, without address) 180 days after the meeting. Unsubscribes remain recorded there as long as the personal page exists; unsubscribes without a personal page are deleted after 180 days. Our CRM carries out these deletions when it synchronises (section 4). The suppression record remains in our CRM. The operator of bergvoll.ch keeps technical restore points of the database for up to 7 days.
• Backup copies: we keep the last 14 backup copies of the CRM database (at most one per day, created on days on which the CRM is running); older ones are deleted automatically.
• Enquiries and business relationships: as long as necessary for handling them and for the business relationship; business records according to statutory retention duties (usually 10 years, Art. 958f Swiss Code of Obligations).
• Service provider logs: according to the rules of the respective provider (for the visitor statistics of bergvoll.com, 28 days according to the hosting provider).

11. Your rights

Under the FADP you have, in particular, the right to

• ask whether and which personal data we process about you (Art. 25 FADP);
• have incorrect data corrected;
• request the deletion of your data;
• object to the processing, in particular to business outreach;
• receive your data in a common electronic format, where the conditions of Art. 28 FADP are met.

To stop us contacting you, a short “Unsubscribe” in reply to one of our emails is enough, as is the unsubscribe function of your email program or unsubscribing directly on your personal page (section 7, “Unsubscribing and suppression list”). For all other requests, write to juan.otero@bergvoll.ch. We may ask for proof of identity. You can also have your details deleted directly by the research service concerned; we will tell you on request which service we used. You may also contact the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch).

12. Data security

We take appropriate technical and organisational measures to protect personal data against loss and unauthorised access, e.g. access restrictions and encrypted connections.

13. Automated individual decisions

We do not make automated individual decisions within the meaning of Art. 21 FADP.

14. Changes

We may amend this privacy policy. The version published at bergvoll.ch/datenschutz applies. In case of discrepancies between the German and the English version, the German version prevails.